Reliable, available support
Global Support & TPAM
24/7 365 Global client support because supply chains never sleep
We are here to support you
Specialised support teams to address and resolve all your issues
24/7, 365 days a year
Full availability for uninterrupted assistance.
Active monitoring
Preparation and submission of formal requests to solicit service or solution proposals.
PROACTIVE INTERVENTION
Proactive intervention to anticipate and resolve issues.
Risk mitigation
Risk mitigation through effective preventive measures.
Incident resolution
Quick and efficient resolution of reported incidents.
Comprehensive service levels
Commitment to comprehensive service levels for customer satisfaction.
Follow the sun
With 24/7 365 days of the year support available to clients in a variety of different languages, trade and exchange data in confidence ensuring continuity and optimisation of business operations, and the nurturing of customer and supplier relationships.
TPAM
EDT offer clients Third Party Application Maintenance as well as operational flow management outsourcing capacity.
Entrust the day-to-day management of data exchange and integration processes to EDT experts enabling organisations to resource more effectively, counteract capacity restraints and mitigate risk.
Fonctionnalités
- Level 1 & 2
- Nearshore offer
- 3 technical support centers
(EMEA, APAC and NORAM/LATAM) - 24/7 365 days per year
- End to End flow monitoring
- Proactive incident management
- Incident management tool
- Change requests management
Notifications & Alerts
Exceptions, validations and alert notifications can be configured to alert specified users and stakeholders of events, triggers and actions as required.
With proactive end to end monitoring of data flows organisations can be assured of trading and business continuity.
EDT a Weexa group company, a human-centered, collaborative, and expert company, is committed to building a sustainable future by offering innovative solutions to its clients and supporting the growth of its employees.
Improve your data efficiency with our tailor-made solutions
Contact our Sales team to find out more about how we can help you optimise productivity
Improve your data efficiency with our tailor-made solutions
Contact our Sales team to find out more about how we can help you optimise productivity
